Thank you for visiting IMVU, Inc.'s ("IMVU", "we", "us", "our") Internet web site located at sv.imvu.com ("Site") and/or mobile application ("App"). Collectively, the Site and the App are referred to as the "Services".
Senaste uppdatering: November 11, 2020
In order to provide the Services, we collect and process personal information. This Privacy Notice and our Cookie Notice govern how IMVU may collect, use, store and disclose personal information that we obtain through or from:
This Privacy Notice and our Cookie Notice cover our Site, our App, and any other websites, products, software, applications, data feeds, content or services on which an authorized link to this Privacy Notice and Cookie Notice are posted.
We recommend that you read this Privacy Notice carefully as it provides important information about your personal information. It also tells you about your rights under the law may protect you.
If you have any questions, comments, or concerns regarding this Privacy Notice and/or our data practices, or would like to exercise your rights, do not hesitate to contact us at privacy@imvu.com.
IF YOU ARE CALIFORNIA RESIDENT: If you are a resident of California, this entire Privacy Notice applies to you. However, please see the section titled "Additional Notices for California Consumers" below, which will inform you in detail about our information collection practices and your specific rights.
IF YOU ARE AN INDIVIDUAL LOCATED IN THE EEA: If you are located in the European Economic Area ("EEA"), this entire Privacy Notice applies to you. However, please see the Section titled "Additional Information for Users in the European Economic Area" below, which will inform you in detail about our legal bases for processing, onward transfers of your Personal Data and which rights you have regarding the processing of your Personal Data.
IF YOU ARE A RESIDENT OF NEVADA: If you are a resident of Nevada, this entire Privacy Notice applies to you. However, please see the Section titled "Notice for Nevada Consumers" below, which will also apply to you.
If you use our Services, except as may be stated in this Privacy Notice, the data controller of your information is IMVU, Inc., a Delaware corporation with the following contact information:
IMVU, Inc. P.O. Box 2772 Redwood City, CA 94063-2052 United StatesIMVU may update this Privacy Notice from time to time, at its sole discretion. If so, we will post an updated Privacy Notice within the Services along with a change notice. Changes, modifications, additions, or deletions will be effective immediately on their posting to the Services. If we make significant changes, we may also send registered users a notice that this Privacy Notice has been changed. We encourage you to review this Privacy Notice regularly for any changes. Your continued use of the Services and/or your continued provision of Personal Information to us after the posting of such notice will be subject to the terms of the then-current Privacy Notice. If you continue to use the Services you will be deemed to have accepted the change.
Our Services are not intended for children under the age of 13. IMVU does not target the Services to children under 13 and does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not register to use the Services and do not give us any information about yourself.
If you are between the ages of 13 and 16 and reside in the EEA, we will obtain you or your parent or guardian's verifiable consent to collect Personal Information, to the extent and as required by applicable law.
Depending on who you are and why you are using our Services, we collect different types of information.
"Personal information" - or "personal data" as also used interchangeably throughout this Privacy Notice - means any information about an individual from which that person may be identified. For example, it may include your name, telephone number, email address, payment information, and your IP address, device ID and location information. It does not include data from which the identity of an individual has been definitively removed along with any identifiers connected to such individual.
When you visit or use our Services, we collect Personal Information directly from you when you provide it to us, as well as indirectly through automated technologies such as cookies.
Account Registration Information
To use the Services, we request that you provide your
In addition, we may collect any Personal Information that you elect to include in your profile, including:
Note that unless you have set your preferences to hide certain profile information, other users on our Services will be able to view your profile information (which includes your self-selected avatar name, display name, age, gender and country (and in the United States, your State) based on our collection of your country or, if you have changed your country, then the country that you have selected.
Program Registration Information
If you join our Creator Notification Program or certain other optional IMVU programs, we require additional information to ensure payment processing and we will also ask you for your
We will use this information to administer the Creator Notification Program or other programs for which you have registered, and may use this information to send you notices and information as may be required or necessary.
Transaction Information
If you wish to join our VIP program, add credits to your account, purchase rights to use a particular avatar name, or purchase other virtual goods or services, we request certain personal information from you in order to verify your identity for fraud detection, for billing purposes, and for filling your orders. You must provide us with your
Additionally, we may process information related to your purchases and orders for other internal business purposes, such as credits purchased or earned, the virtual goods you create, sell and/or purchase, the virtual price for such virtual goods, and the profit you make by selling such virtual goods.
Email Communications
When you sign up for the Services, you may choose to opt in to receiving IMVU marketing email. In addition, we may send you email updates from time to time. Examples include when someone adds you as a friend, when you get a new message from one of your friends, or when a user is not your friend but sends you a message. If you communicate with us via email, we will process the content of the communication in order to respond to your inquiry.
If you do not wish to receive certain types of email communications, you may go to your Account Settings within the Services and click on Change Email Preferences to change your options. You may not opt out of certain communications, such as those that update you about our terms or inform you of suspicious activity on your account.
Uploaded Content Information
You may upload photos and other content on the Services (for example, to use as your avatar image or for your Feed). We process this information if you choose to upload content to the Services. Please be aware that, if you do this, any photos and other content that you post may be viewed by other users of the Services. You may remove your photo(s), and other content at any time by going to your account, selecting your content, and deleting content. Please note that you may not upload content about another individual unless you have their express permission to do so.
If you are a minor between the ages of 13 and 17, you may contact us via our Help Center to remove certain content that you have submitted on the Services.
Chat and Blog Information
If you use the chat functionality, message board, or instant messages on Services, you should be aware that any personal information you submit there can be read, collected, or used by IMVU and other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal or other information about you or anyone else that you choose to submit in these forums.
We encourage you not to post any sensitive information when using the chat functionality or message board.
If you choose to subscribe to our Feed or Discussions by email, we will collect your email address, and we will use your email address to send you an email verification as well as email messages if people comment on the same photo or thread as you. You may unsubscribe to this at any time by following the instructions included in each email communication or by clicking on the Request Support tab and selecting "Privacy" as a Case Category.
We, or authorized third parties, collect some information, including Device and Usage Information described below, by automated means using cookies, web beacons, and server logs for analytic purposes. For more information on our use of these technologies and the data that they collect, see the Cookie Notice.
Device and Usage Information
When you download, use, or interact with the Services, even if you do not have an account, we, or authorized third parties (such as service providers or, as explained below, External Ad Partners), may collect information about your use of the Services via your device. Device and Usage Information that we, or these authorized third parties, collect consists of:
Information from Third Parties
In some instances, we process Personal Information from third parties, which consists of:
We, or our authorized partners, collect and process personal information in order to:
For California residents, please visit this Section for more information on specific purpose of collection for each category of Personal Information collected in the past 12 months.
For individuals located in the EEA, please visit this Section for more information on our legal bases for processing.
With the Device and Usage Information collected by us or our third party analytics services, such as Google Analytics, we generate and process "Aggregated Information", which includes statistical or demographic data. Aggregated Information may be derived from personal data, but is not considered personal data under the law if it does not directly or indirectly reveal your identity. For example, we may track the total number of visitors to our Services or the number of visitors to each page of our Services, and we may aggregate usage data to calculate the percentage of users accessing a specific feature of the Services and analyze this data for trends and statistics.
However, if we combine or connect Aggregated Information with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be processed in accordance with this Privacy Notice
For more information on our use of cookies and similar technologies for analytics purposes, please see our Cookie Notice.
IMVU partners with third party advertisers, ad server companies, and ad networks (collectively, "External Ad Partners") for advertising and monetization purposes, as well as marketing affiliates for specific offers ("Offerwall Providers").
External Ad Partners, and in some cases Offerwall Providers, use cookies, beacons, tags, tracking pixels, and similar tracking technologies to collect certain Device and Usage Information, including IP address and device ID. With this Device and Usage Information and, in some cases, information about your visits to other websites and services, External Ad Partners provide advertisements about goods and services that may be of interest to you, often referred to as behaviorally-targeted or re-targeted advertisements. Their use of your personal information will be governed by the terms of their privacy policies, and their privacy policies may explain how you can opt-out of certain tracking by their advertisements.
If you elect to participate in the "Free Credits" or "Earn Credits" functionality and you opt in, note that relevant Offerwall Providers may also track performance and use data relating to the content as well as how you use the Services. For California residents, please click here for more information.
What does this mean? When you click on a link to an External Ad Partner on our Services, the External Ad Partner will drop a cookie (or similar tracking technologies) to capture and collect Device and Usage Information, so that it can track your activity on and off the Services, unless you are in the EEA and have not opted in or have blocked cookies. This information may be combined with other information from other sources and be used to deliver targeted advertising.
For more information about interest-based advertising, please visit the Network Advertising Initiative website and/or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising website. To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third parties that participate in the DAA's AppChoices tool, please use this link to download the version of AppChoices for your device. Please note that any opt-out choice you exercise through these programs will apply to interest-based advertising by the third parties you select, but will still allow the collection of data for other purposes, including research, analytics, and internal operations. You may also continue to receive advertising, but that advertising may be less relevant to your interests.
You may have more options depending on your mobile device and operating system. For example, most device operating systems (e.g., iOS for Apple phones, Android for Android devices) provide their own instructions on how to limit or prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems to learn more about these features and how they apply to tailored in-app advertisements.
Please visit our Cookie Notice for more information on the types of cookies that are used by us and our External Ad Partners within the Services, as well as information on your choices and how to opt out.
Accessing and Updating Your Personal Data
If Personal Data about you changes, or if you no longer desire to use our Services, you may correct, update, amend, or deactivate your account under your account settings or by contacting IMVU using the information set out in this Privacy Notice. We will respond to your request within a reasonable timeframe.
Direct Marketing
IMVU enables you to manage your marketing preferences by clicking on a link contained in each electronic communication to you. Please use your preference settings to inform us of how you would like to receive marketing communications. Updates to your privacy preference information will be submitted once you have confirmed your changes.
You can also opt out of further direct marketing emails by clicking on the link at the end of each email message that you receive from us.
Precise Location Information
To disable the collection of precise location information from your mobile device through the Services, you can access your mobile device settings and choose to limit that collection.
We disclose your personal information under certain circumstances, such as to our service providers or in the event of a sale, as further described below.
Third Parties and Service Providers
IMVU may share users' information with our third party agents, contractors, or service providers who are hired to perform services on IMVU's behalf to assist with certain business purposes. These providers may operate or support certain functions of the Services. Below is a list of categories of service providers that we may use to perform these functions (subject to change):
Service providers process your personal information for the specific purpose of providing their services to us (and in accordance with our instructions).
As noted above, we also work with External Ad Partners and Offerwall Providers who are responsible for providing certain notices to California residents as explained below in Additional Information for California Residents.
Business Transfers
As we continue to grow, we may purchase websites, applications, subsidiaries, or other businesses or business units. Alternatively, we may sell businesses or business units, merge with other entities, obtain financing, and/or sell assets or stock, in some cases, as part of a reorganization or liquidation in bankruptcy. In order to evaluate and/or as part of these transactions, we may transfer your personal information to a successor entity upon a merger, consolidation, or other corporate reorganization in which IMVU participates, to investors and/or to a purchaser or acquirer of all or a portion of IMVU's assets, bankruptcy included.
Public Forums and Community Areas
We offer users the ability to use forums and similar means of public discussion. If you use any messaging, posting or chat functions on IMVU, you should be aware that any Personal Information submitted there will be available to anyone who has access to that content, including other users, and can be read, collected, or used by other users of these forums, and could be used to send unsolicited messages. We are not responsible for how other individuals use the information posted in this manner.
Anonymized Information
We share anonymized, aggregated, automatically-collected or otherwise non-Personal Information with third parties for various purposes, including (i) compliance with reporting obligations; (ii) for business or marketing purposes; (iii) to assist us and other parties in understanding our users' interests, habits and usage patterns for certain programs, content, services, advertisements, promotions and/or functionality available through the Services. We do not share Personal Information about you in this case.
Legal Obligations and Security
IMVU may preserve or disclose your Personal Information in limited circumstances (other than as set forth in this Privacy Notice), including: (i) with your consent; (ii) when we have a good faith belief it is required by law, such as pursuant to a subpoena, warrant or other judicial or administrative order (as further explained below); (iii) to protect the safety of any person; to protect the safety or security of our Services or to prevent spam, abuse, or other malicious activity of actors with respect to the Services; or (iv) to protect our rights or property or the rights or property of those who use the Services.
If we are required to disclose Personal Information by law, such as pursuant to a subpoena, warrant or other judicial or administrative order, our policy is to respond to requests that are properly issued by law enforcement within the United States or via mutual legal assistance mechanism (such as a treaty).
Note that if we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.
We use third-party, PCI-compliant, payment processors, which collect payment information on our behalf in order to complete transactions. While we receive payment confirmations when a user makes a purchase, we do not have access to or process your credit card information.
You may register to join or log in to the Services directly or by using a third-party platform sign-in such as Apple Sign-in or Facebook Connect. IMVU only uses these third-party platforms for the purpose of authenticating users and does not pass any personal information on to the third-party platform. If you choose to sign in to the Services through a third-party platform, the third-party platform may collect personal information about you and your activity, depending on how you have adjusted your privacy settings with that third-party platform. Your use of third-party sign-in for authentication purposes is subject to the privacy policies of those platforms.
If you wish to complete a third-party offer in order to earn free credits on the Services with an Offerwall Provider on the Site, you will be redirected to the Offerwall Provider's website for the offer you wish to complete. The information collected on these third-party sites is not covered by our Privacy Notice. For information on how third-party offer sites collect and use your information in exchange for credits, please refer to their respective privacy policies and their policies on addressing financial incentives for California residents. These third-party sites share with us your customer identification number once the offer has been completed so that we may match the number to your avatar in order to credit your account with the credits you have earned from the third-party sites for completing their offer(s).
Please note that some pages may have the look and feel of our Services (i.e., sv.imvu.com), however these pages are served by a third party and not by IMVU, and our Privacy Notice does not apply to the information collected on these co-branded sites. You should read the privacy policy or statement of our co-branded partner on the co-branded site.
IMVU does not track individuals across multiple platforms.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we take steps that are reasonably necessary to securely provide our Services. We have put in place reasonably appropriate security measures designed to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to Personal Data only to those employees, agents, contractors and the third parties who have a business need-to-know.
We also have procedures in place to deal with any suspected data security breach. If required, we will notify you and any applicable regulator of a suspected data security breach. We also require those parties to whom we transfer your Personal Information to provide acceptable standards of security.
We are located in the United States, and the Personal Information that we collect is stored on servers located in the United States. This means that your Personal Information will be collected, processed and stored in the United States, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region, such as the GDPR.
By sending us Personal Information, you agree and consent to the processing of your Personal Information in the United States, which may not offer an equivalent level of protection to that required in other countries (particularly the European Union), and to the processing of that information by us on servers located in the United States, as described in this Privacy Notice.
We have implemented safeguards designed to ensure that the Personal Information we process remains protected in accordance with this Privacy Notice, including when processed internationally or by our third-party service providers and partners. The safeguards we may take in our discretion include, for instance, entering into binding agreements in connection with any onward transfers of Personal Information. We may implement other mechanisms and take similar appropriate safeguards with our third-party service providers and partners. Further details can be provided upon request.
If you have any questions regarding this Privacy Notice please contact IMVU, Inc. here by clicking on the "Request Support" tab and selecting "Privacy" as a Case Category or via mail at:
Privacy Officer IMVU, Inc. PO Box 2772 Redwood City, CA 94063 email: privacy@imvu.comWe do not sell your Personal Information within the scope of, and according to the defined meaning of a "sale" under, NRS 603A.
Categories of Recipients of Personal Data
The categories of recipients of Personal Data with whom we may share your Personal Data are listed in Disclosure of Your Personal Information above.
Purpose of the Processing and Legal Bases
IMVU uses your Personal Information for a number of different purposes, as explained here. Some are essential for us to provide the Services you use or to fulfill our legal obligations, some help us run the Services efficiently and effectively and some enable us to provide you with more relevant and personalized offers and information. In all cases we must have a reason and a legal ground for processing your Personal Information. Some of the most common legal grounds we rely on are briefly explained below.
Performance of a Contract
We may process your Personal Data for the purposes of a contract to which you are a party, in other words your ability to use the Services. For instance, if you purchase virtual items on the Services, we will process your data in order to carry out the payment transaction.
Legitimate Interests
We may process Personal Data where it is necessary for our legitimate business interests but only to the extent that they are not outweighed by your own interests or fundamental rights and freedoms. We generally rely on legitimate interests to provide and maintain Services that work well and securely, deliver marketing and advertising to you, carry out fraud prevention, and generally improve the Services. When we rely on this legal basis, if required, we'll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
Consent
IMVU may rely on consent where it is required, such as with respect to Device and Usage Information collected via cookies and similar technologies (other than strictly functional cookies), or when we're asking you to confirm your marketing preferences. When we rely on consent, you'll be asked to confirm that you give your permission to IMVU to process your Personal Data. Details of the processing, such as why IMVU would like to process your data, how it will be used and if your data will be shared will be provided at the time of asking you for your consent.
You have the right to withdraw your consent at any time if you no longer want to be part of the IMVU processing activity where your consent was sought.
Legal Obligation
IMVU will on occasion be under a legal obligation to obtain and disclose your Personal Data. Where possible, we will notify you when processing your data due to a legal obligation, however this may not always be possible. For instance, IMVU may need to provide your data in order to prevent criminal activity or help to detect criminal activity, in which case we may share information with law enforcement. It's essential that IMVU complies with its legal, regulatory and contractual requirements, so if you object to this processing, IMVU will not be able to provide its Services to you.
The following table illustrates in more detail how the above legal bases for processing may apply to our primary purposes for processing different types of Personal Data:
| General Purpose of Processing | Legal Basis | Type of Personal Data |
|---|---|---|
| Provide you access to and use of the Services, including registering you for the Services and enabling purchases and orders | Performance of a Contract | Account Registration Information Program Registration Information Device & Usage Information Uploaded Content Information Chat and Blog Information Transaction Information Email Communications |
| Enable you to participate in our Creator Notification program or other programs | Performance of a Contract | Account Registration Information Program Registration Information |
| Ensure that our Services are operational and optimized for user experience, as well as to enforce our terms of use with you if necessary | Legitimate Interests Performance of a Contract | Account Registration Information Program Registration Information Device & Usage Information Uploaded Content Information Email Communications |
| Improve the content and general administration of the Services | Legitimate Interests | Account Registration Information Program Registration Information Device & Usage Information |
| Enhance user experience, including to provide you with customer support | Legitimate Interests Performance of a Contract | Account Registration Information Program Registration Information Device & Usage Information Uploaded Content Information Email Communications |
| Detect fraud, illegal activities or security breaches | Legitimate Interests Performance of a Contract | Account Registration Information Program Registration Information Device & Usage Information |
| Enable third parties to deliver advertising to you, and to enable you to participate in promotions and surveys for monetization purposes | Legitimate Interests | Device & Usage Information |
| Provide you with notices regarding goods or services that you have purchased or may wish to purchase in the future including in some cases to send you direct marketing communications regarding IMVU's products and services that we may think are of interest to you | Performance of a Contract Legitimate Interests Consent | Account Registration Information Program Registration Information Device & Usage Information Uploaded Content Information Email Communications |
| Respond to your queries and requests, or otherwise communicate directly with you | Performance of a Contract Legitimate Interests | Account Registration Information Email Communications |
| Perform system maintenance and upgrades, and enable new features | Legitimate Interests | Account Registration Information Program Registration Information Device & Usage Information |
| Conduct statistical analyses and perform analytics | Legitimate Interests | Account Registration Information Program Registration Information Device & Usage Information |
| Personalize and improve your experience with the Services and other services and products provided by IMVU, for example by providing customized, personalized, or localized content, recommendations and features based upon inferences drawn from your activity with or within the Services | Legitimate Interests | Account Registration Information Program Registration Information Device & Usage Information Uploaded Content Information Chat and Blog Information Transaction Information |
| Understand how you access and use the Services in order to provide technical functionality, develop new products and services, and analyze your use of the Services, such as your interaction with applications, advertising, products, and services that are made available, linked to, or offered through the Services | Legitimate Interests | Account Registration Information Program Registration Information Device & Usage Information Uploaded Content Information Chat and Blog Information Transaction Information |
| Provide information to regulatory bodies when legally required, and only as outlined in this Privacy Notice | Compliance with legal obligation or Legitimate Interest | Only such information as may be required. |
How Long Do We Keep Your Personal Information?
General Retention Periods
We use the following criteria to determine our retention periods: the amount, nature and sensitivity of your information, the reasons for which we collect and process your Personal Data, the length of time we have an ongoing relationship with you and provide you with access to our Services, and applicable legal requirements. We will retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements), when we are unable to reasonably verify your identity, or as may otherwise be required under GDPR. Additionally, we cannot delete information when it is needed for the establishment, exercise or defense of legal claims (also known as a "litigation hold"). In this case, the information must be retained as long as needed for exercising respective potential legal claims.
When we have no ongoing business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
If you have questions about, or need further information concerning, our data retention periods, please send an email at privacy@imvu.com.
Time Frame of Deletion
If Personal Data can no longer be retained or is no longer necessary, it will be erased without undue delay.
Anonymization
In some instances, we may choose to anonymize your Personal Data instead of deleting it, for statistical use, for instance. When we choose to anonymize, we make sure that there is no way that the Personal Data can be linked back to you or any specific user.
Staying in Control of Your Information: Your Rights
If the GDPR applies to you because you are in the EEA, you have certain rights in relation to your Personal Data:
These rights are subject to certain rules around when you can exercise them. If are located in the EEA and wish to exercise any of the rights set out above, please contact us (see How to Contact Us About Privacy).
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request under those circumstances.
We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. Note that if we are unable to reasonably confirm your identity, we will not be able to honor certain requests.
We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.
In addition, if you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of providing our Services.
Finally, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us directly first.
This Privacy Notice for California Residents ("CCPA Notice") supplements the information contained in the Privacy Notice and applies solely to all visitors, users, and others who reside in the State of California ("Consumers"). We have created this CCPA Notice in order to comply with the California Consumer Privacy Act of 2018 ("CCPA").
Categories of Information We Collect
IMVU's Services collect personal information as that term is defined in CCPA: information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or device. In particular, within the last twelve (12) months, IMVU has collected the following categories of Personal Information from Consumers:
| Kattegori | General Examples | Collected |
|---|---|---|
| A. Identifiers. | A real name, unique personal identifier, online identifier, Internet Protocol address, email address, account name | YES |
| B. Personal information categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, address, telephone number, employment. | YES |
| C. Protected classification characteristics under California or federal law. | Age, gender. | YES |
| D. Commercial information. | Records of products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO |
| F. Internet or other similar network activity. | Browsing history, information on a Consumer's interaction with a website or application. | YES |
| G. Geolocation data. | Physical location or movements. | YES |
| H. Sensory data. | Audio, visual information. | NO |
| I. Non-public education information (per the Family Educational Rights and Privacy Act | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO |
| J. Inferences drawn from other Personal Information | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | YES |
Personal information does not include:
As explained in more detail here, IMVU obtains the categories of personal information listed above from the following categories of sources:
Use of Personal Information
We may use, or disclose the personal information we collect for one or more of the following business purposes:
| Categories of Information | Business Purpose |
|---|---|
| A. Identifiers B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) C. Protected classification characteristics under California or federal law D. Commercial information F. Internet or other similar network activity G. Geolocation data J. Inferences drawn from other Personal Information | Provide you access to and use of the Services, including registering you for the Services and enabling purchases and orders |
| A. Identifiers B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) C. Protected classification characteristics under California or federal law D. Commercial information F. Internet or other similar network activity G. Geolocation data J. Inferences drawn from other Personal Information | Enable you to participate in our Creator Notification program or other programs |
| A. Identifiers D. Commercial information F. Internet or other similar network activity G. Geolocation data | Ensure that our Services are operational and optimized for user experience, as well as to enforce our terms of use with you if necessary |
| D. Commercial information F. Internet or other similar network activity G. Geolocation data J. Inferences drawn from other Personal Information | Improve the content and general administration of the Services |
| A. Identifiers D. Commercial information F. Internet or other similar network activity | Enhance user experience, including to provide you with customer support |
| A. Identifiers D. Commercial information F. Internet or other similar network activity | Detect fraud, illegal activities or security breaches |
| A. Identifiers J. Inferences drawn from other Personal Information | Enable third parties to deliver advertising to you, and to enable you to participate in promotions and surveys, for monetization purposes |
| A. Identifiers D. Commercial information F. Internet or other similar network activity J. Inferences drawn from other Personal Information | Provide you with notices regarding goods or services that you have purchased or may wish to purchase in the future including in some cases to send you direct marketing communications regarding IMVU's products and services that we may think are of interest to you |
| A. Identifiers D. Commercial information | Respond to your queries and requests, or otherwise communicate directly with you |
| F. Internet or other similar network activity | Perform system maintenance and upgrades, and enable new features |
| A. Identifiers D. Commercial information F. Internet or other similar network activity J. Inferences drawn from other Personal Information | Conduct statistical analyses |
| A. Identifiers D. Commercial information F. Internet or other similar network activity J. Inferences drawn from other Personal Information | Personalize and improve your experience with the Services and other services and products provided by IMVU, for example by providing customized, personalized, or localized content, recommendations and features based upon inferences drawn from your activity with or within the Services |
| A. Identifiers D. Commercial information F. Internet or other similar network activity J. Inferences drawn from other Personal Information | Understand how you access and use the Services in order to provide technical functionality, develop new products and services, and analyze your use of the Services, such as your interaction with applications, advertising, products, and services that are made available, linked to, or offered through the Services |
| Any category of Personal Information as may be required and only as outlined in this Privacy Notice | Provide information to regulatory bodies when legally required, and only as outlined in this Privacy Notice |
IMVU will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Disclosure of Personal Information
IMVU may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the services for us.
As explained in more detail above, we share your Personal Information with certain categories of third parties who assist us in providing our Services and with our business.
IMVU may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the services for us. As explained in more detail above, we also share your personal information with certain categories of third parties who assist us in providing our Services and with our business.
In the preceding 12 months, Company has disclosed the following categories of personal information for a business purpose:
We disclose your personal information for a business purpose to the following categories of service providers or third parties:
IMVU does not "sell" personal information as most people would typically understand that term. However, we do share or allow External Ad Partners to collect personal information about consumers through our Services to assist us with advertising. If you would like to opt-out of our sharing of your personal information with External Ad Partners for advertising purposes, please visit sv.imvu.com/next/policyhub/ccpa/ or the section titled Advertising, Marketing & Monetization above.
The CCPA provides Consumers with specific rights regarding their personal information, provided that we are able to verify their identities as explained here. This section describes your CCPA rights and explains how to exercise those rights.
As explained above, if you would like to opt-out of us sharing your personal information with External Ad Partners for advertising purposes, please visit sv.imvu.com/next/policyhub/ccpa/ or the section titled Advertising, Marketing & Monetization above.
Access to Specific Information and Data Portability Rights
You have the right to request that IMVU disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive your request and verify your identity (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
Deletion Request Rights
You have the right to request that IMVU delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive your request and verify your identity (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Your Consumer Rights
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable Consumer request related to your personal information. You may also make a verifiable Consumer request on behalf of your minor child.
An authorized agent is a natural person or a business entity registered with the Secretary of State that a Consumer has authorized to act on his or her behalf. When a Consumer uses an authorized agent to submit a request to know or a request to delete, IMVU may require that the Consumer provide the authorized agent written permission to do so and verify his or her own identity directly with IMVU, unless the Consumer has provided the authorized agent with a valid power of attorney. IMVU may deny a request from an agent that does not submit proof that he or she has been authorized by the Consumer to act on his or her behalf.
To exercise the rights described above, please submit a verifiable Consumer request to us by either:
You may only make a verifiable Consumer request for access or data portability twice within a 12-month period. The verifiable Consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable Consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account as a reasonable step toward verification when the request relates to Personal Information associated with that specific account. Please note that the methods for verification are set forth in the CCPA, which also requires us to consider a number of factors, such as type, sensitivity and value of the Personal Information or risk of harm posed by unauthorized access or deletion, on a case-by-case basis.
We will only use personal information provided in a verifiable Consumer request to verify the requestor's identity or authority to make the request.
Response Timing
We endeavor to respond to a verifiable Consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable Consumer's request. If applicable, our response we provide will also explain the reasons we cannot comply with a request. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable Consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination and Notice of Financial Incentives
We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. Please note that to use our Services, we do require the collection of your personal information - for example, to sign you up or to complete a paid transaction. While you may request to delete your personal information under CCPA, such deletions may affect IMVU's ability to offer the Services.
In addition, on our Services, our Offerwall Providers may offer you financial incentives, including, in some cases, in the form of IMVU credits, that are directly related to the value provided to the Offerwall Providers by the collection, sale, retention, and use of your personal information as permitted by the CCPA.
Our Offerwall Providers determine what financial incentives and credits are provided to you, independently of IMVU, and as such are responsible for (a) determining the value of your personal information, (b) providing you with a proper notice of financial incentive under the CCPA, if applicable to them, as well as the ability to opt-in and subsequently opt-out, and (c) ensuring that they do not discriminate against you if you exercise your rights under the CCPA.
We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly.
California residents may request information about our disclosures of certain categories of personal information to third parties for such third parties' direct marketing purposes. California residents may make such request to us at privacy@imvu.com. We will provide a list of the categories of personal information disclosed to such third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses or these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email specified in this section.
If you have any questions regarding this CCPA Notice, please contact IMVU, Inc. here by clicking on the "Request Support" tab and selecting "Privacy" as a Case Category or via mail at:
Privacy Officer IMVU, Inc. PO Box 2772 Redwood City, CA 94063 email: privacy@imvu.com
Senaste uppdatering: November 11, 2020
This Cookie Notice explains how we use cookies in connection with the Services, and your related choices.
Capitalized terms used in this Cookie Notice but not defined herein will have the meanings given to them in IMVU's Privacy Notice.
If you do not accept the use of these cookies, please disable them by following the instructions in this Cookie Notice - for instance, by clicking the Cookie Settings link (from our cookie banner and also available from the button below) if you are located in the European Economic Area ("EEA") or by changing your browser settings so that cookies on the Services cannot be placed on your computer or mobile device.
Like most websites, we use cookies and other standard Internet technologies to help us improve our Services. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests.
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. When you visit, access or use the Services, we may by means of cookies, beacons, tags, scripts, and/or similar technologies automatically collect technical information, including Device and Usage Information and other similar technical information.
A cookie can be classified by its lifespan and the domain to which it belongs. With respect to lifespan, a cookie is either a session cookie, which is erased when the user closes the browser, or a persistent cookie, which remains on the user's computer/device for a pre-defined period of time. As to the domain to which a cookie belongs, it is either a first-party cookie, which is set by IMVU, or a third-party cookie stored by a different domain.
We use both session and persistent cookies, and enable first and third-party cookies. IMVU tracks users' use of the Services, but does not track users across third party websites.
These cookies are necessary for the Services to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which amount to a request for access to our Services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but, if you do, some parts of the Services will not work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and to see how visitors navigate the Services. Performance cookies are used to help us with our analytics, including to:
We use third-party tools and technologies to help us gather this information. For instance, we use Google Analytics to collect and process certain analytics data with technologies such as tracking pixels.
These cookies may be set on our Services by our External Ad Partners for advertising purposes. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
What does this mean? When you click on a link to an External Ad Partners on our Services, that External Partner will drop a cookie (or similar tracking technologies) to capture and collect Device and Usage Information, so that it can track your activity on the Services, unless you are a user in the EEA and have not opted in, or have blocked cookies as described in the Privacy Notice. This information may be combined with other information from other sources and be used to deliver targeted advertising.
Most web and mobile device browsers automatically accept cookies, but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Some browser manufacturers provide comprehensive help relating to cookie management in their products. Please see your web browser provider's settings for more information.
You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices.
Please note, however, that by blocking or deleting all cookies used on the Services, you may not be able to take full advantage of the Services and you may not be able to properly log on to the Services.
In addition, the following tools enable you to adjust specific settings:
To opt out from Google Analytics on the Site, you can download a plug-in by clicking here, or visit Google's privacy notices to learn more about their practices and/or adjusting your settings.
If you are interested in learning more about and/or opting out of targeted advertising, we encourage you to visit one of the advertising industry-developed opt-out pages:
Please note that, while we provide these links, we do not have access to, or control over, these third parties' use of cookies or other tracking technologies, other than as explained in this Privacy Notice.
If you do not wish to receive our personalized ads, please visit the opt-out pages at the above links to learn about how you may opt out of receiving personalized ads from member companies.
Please note that any opt-out choice you exercise through these programs will apply to interest-based advertising by the third parties you select, but will still allow the collection of data for other purposes, including research, analytics and internal operations. You may also continue to receive advertising, but that advertising may be less relevant to your interests.
IMVU may update this Cookie Notice from time to time, in its sole discretion. If so, we will post an updated Cookie Notice within the Services. Changes, modifications, additions, or deletions will be effective immediately upon their posting to the Services. We encourage you to review this Cookie Notice regularly for any changes. Your continued use of the Services and/or your continued provision of personal information to us after the posting of such notice will be deemed an acceptance of any changes and subject to the terms of the then-current Cookie Notice.